Frequently Asked Questions

97games FAQ – all your questions answered here

From registration and bonuses to betting rules and VIP benefits — this page brings together straightforward answers to 97games' most frequently asked questions. If you can't find what you're looking for, reach out to support.

7 Detailed Answers
Fully in Bangla
24/7 Live Support
7 FAQs
Fully in Bangla
Secure Platform
24/7 Support
Bonuses & VIP
bKash / Nagad

7
Topic-Based FAQ
3 min.
Average Registration Time
24/7
Bangla Support
৳200
Minimum deposit

97games is one of Bangladesh's most popular online betting platforms. Every day, thousands of members ask questions about registration, betting, deposits, and bonuses. This FAQ page was created to answer all those common questions in one place, so you don't have to contact support every time. The questions below are organized by topic – just click on whichever one you need and the answer will expand.


Frequently Asked Questions

What 97games members ask most – with detailed answers

VIP Program

97games' VIP Program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. Every bet earns you points, and your tier is determined by the points you accumulate.

Key benefits by tier:

  • Bronze: 3% weekly cashback, a special birthday bonus, and priority support.
  • Silver: 5% cashback, monthly reload bonus up to ৳500, and faster withdrawal processing.
  • Gold: 7% cashback, a dedicated account manager, higher withdrawal limits, and exclusive tournament invitations.
  • Platinum: 10% cashback, personalized bonus offers, higher deposit limits, and access to exclusive events.
  • Diamond: 15% cashback, personalized perks, top-priority support, and a gifts program.

VIP levels do not reset every month – points earned are accumulated and carried forward. To learn more, Promotions Page Check it out or ask support.

Tip: Points are earned on both Sports Betting and casino games. The more you bet, the faster you climb the VIP levels.
Bronze – Diamond Cashback 3%–15% Dedicated Manager

Registration

Signing up at 97games is quick and straightforward. The whole process usually takes just 2–3 minutes. You'll need to provide the following:

  • Full Name: Must match your National ID card (required for KYC).
  • Bangladeshi mobile number: An active phone number is required for OTP verification. Only one account is allowed per number.
  • Email address: For account verification and important notifications.
  • Date of Birth: Users under 18 are not eligible to register.
  • Password: Use at least 8 characters, mixing letters and numbers.
  • Currency: Bangladeshi members should select BDT.

After submitting the form, an OTP will be sent to your registered mobile number. Verifying it activates your account. You can then deposit via bKash or Nagad and start betting. KYC verification with your NID is required before your first withdrawal.

Please note: Creating multiple accounts using the same mobile number or email address is strictly prohibited. If detected, both accounts will be suspended.
Just 2–3 Minutes 18+ Only OTP Verification

Password Reset

Forgetting your password happens to everyone. Recovering your 97games account is straightforward – just follow the steps below:

  • Go to the login page and click the "Forgot Password?" link.
  • Enter the mobile number or email address used during registration.
  • An OTP will be sent to your mobile or a reset link to your email — usually within 1–3 minutes.
  • Enter the OTP or click the link to set a new password.
  • Your new password must be at least 8 characters long and include a mix of numbers and special characters.

If you don't receive the reset email, check your spam or junk folder. If your number is no longer active, or you've forgotten both your number and email, contact support directly. If you've completed KYC, your identity can be verified to recover your account.

Important: 97games support will never ask for your password over the phone or in chat. If anyone does, it's a scam – immediately support@97games.xyzto let us know.

Cricket Betting

Cricket betting is the most popular category at 97games, especially among Bangladeshi members. To get started, log in and select "Sports" from the menu or go directly to the cricket section.

Available tournaments & series:

  • All international matches for the Bangladesh national team – Tests, ODIs, and T20Is.
  • All major franchise leagues including IPL, BPL, PSL, and BBL.
  • ICC World Cup, T20 World Cup, Asia Cup, and Champions Trophy.
  • County cricket and other domestic tournaments.

Examples of betting markets (a single match can have 50+ markets):

  • Match Winner (which team will win)
  • Toss Winner
  • First Innings Total Runs – Over/Under
  • Who takes the first wicket / wicket on the first ball?
  • Runs in a specific over – such as runs scored during the powerplay
  • Top Batsman & Top Bowler
  • Man of the Match
  • Ball-by-ball live betting – new odds before every delivery

Click on your preferred market to place a bet — it will be added to your bet slip. Enter the amount and confirm your bet. For live matches, the Cash Out feature lets you settle your bet before it concludes. To learn about betting strategies, Betting Tips Visit the page.

50+ Markets Live Betting Cash Out BPL / IPL

Slots

The slots section at 97games features over a thousand games from the world's top providers, including Pragmatic Play, Microgaming, NetEnt, Habanero, and Spadegaming. The lowest bet starts at just ৳10.

Top slots categories:

  • Classic slots (3-reel): Classic-style simple slots with bets from ৳10–৳50. Perfect for beginners.
  • Video Slots (5+ Reels): Featuring modern graphics, multiple paylines, free spins, and bonus rounds. Popular titles include Gates of Olympus, Sweet Bonanza, and Buffalo King.
  • Megaways Slots: Payouts vary with every spin, making thousands of combinations possible. Big Bass Bonanza and Gonzo's Quest fall into this category.
  • Jackpot Slots: Win big from the progressive jackpot pool. You can hit the jackpot with a bet as low as ৳10.
  • Asian-themed slots: With Bangladeshi tastes in mind, there's a wide selection of Asian-themed slots that will feel right at home.

Slot RTP (Return to Player) typically ranges from 94% to 97%. The higher the RTP, the better the payout frequency. The RTP is listed on each game's info page.

Tip: Try Demo Mode for free before playing for real money. Get comfortable first, then switch to real stakes.
1,000+ Games Starting from ৳10 Jackpot Pool Demo Mode

Referral Bonus

With 97games' Refer-a-Friend program, both you and the friend you invite receive a bonus. It's an ongoing program – you can refer new friends and earn bonuses repeatedly, not just once.

How it works:

  • Log in to your account and go to the "Referral" or "Refer a Friend" section to find your personal referral code or link.
  • Send that link to your friend. When they register using your link, the referral will be tracked on both accounts.
  • When your friend makes their first deposit of at least ৳300, you receive a ৳200 bonus.
  • Your friend will also receive a welcome bonus, just like any new member.
  • Each member can refer a maximum of 15 people per month.

To withdraw your referral bonus: Bonuses cannot be withdrawn directly after they are credited. You must first meet the wagering requirement – typically 5x the bonus amount. For example, a ৳200 bonus requires a total of ৳1,000 in bets. After that, any winnings from the bonus become withdrawable.

Please note: The referred friend's account must be registered under a new mobile number and must never have had an account on 97games before.
৳200 Bonus 15 Members per Month 5x Wager

Bonus Wager

A wagering requirement (or playthrough) is the condition that determines how much you need to bet before you can withdraw winnings from a bonus. Most bonuses at 97games come with this condition, and it varies depending on the type of bonus.

Example 1 – Welcome Bonus:

  • You deposit ৳2,000 → you receive ৳2,000 in bonus with a 100% bonus match.
  • Assume the wager requirement is 10x the bonus amount.
  • That means you'll need to place a total of ৳2,000 × 10 = ৳20,000 in bets.
  • Once this bet is settled, you can withdraw any amount won from the bonus.

Example 2 – Reload Bonus:

  • You received a ৳1,000 reload bonus with a 5x wager requirement.
  • Total bets required: ৳1,000 × 5 = ৳5,000.
  • Bets placed on Sports Betting count as 1x, but bets with odds of 1.5 or lower do not count toward the wagering requirement – a minimum of 1.6 odds is required.
  • Slots bets count at 100%, while Live Casino bets may count at 50%.

You can always check your remaining wagering requirement in the Bonus section of your account. If the wager isn't completed before the bonus expires, the bonus will be forfeited.

Important: Wagering requirements may vary for each bonus. Please read the terms carefully before claiming any bonus, or contact support if you have questions.
Wager = Bonus × Multiplier Slots Count 100% Minimum Odds 1.6

Why the 97games FAQ Page Was Created

97games serves thousands of members every day, and a large portion of them ask the same types of questions – how to register, how bonuses work, what VIP actually means. This FAQ page exists to keep all those answers in one place, rather than repeating them over and over.

97games believes that an informed member makes better decisions. That's why each answer goes beyond just addressing the question – it includes detailed information, examples, and tips. Whether it's calculating bonus wagering or understanding cricket betting markets, everything is explained in a clear, straightforward way.

Didn't find your answer in this FAQ? Reach out to 97games via Live Chat or email right away. The support team speaks Bangla and typically responds within 2–5 minutes.

Live Support: support@97games.xyz— or via Live Chat — to ask your question in Bangla. Available 24 hours a day.

Didn't Find Your Answer? Contact Us

Contact Us

If you can't find your answer here, just reach out – our support team is available 24 hours a day.

Live Chat – Response Within 2–5 Minutes
support@97games.xyz – Response within 24 hours
Full support available in Bengali

Why Choose 97games

After Reading the FAQ, Learn More About 97games

02
Fast & easy transactions via bKash and Nagad

Deposit and withdraw from ৳200 using Bangladesh's most widely used mobile banking services. Funds typically arrive within 5–30 minutes.

03
Special Focus on Cricket

Special odds and boosts for every Bangladesh team match. BPL, IPL, and World Cup coverage with 50+ markets.

04
VIP Program & Cashback

Our 5-tier VIP program offers cashback ranging from 3% to 15%. Reach Diamond VIP through regular betting and you'll be assigned a dedicated personal manager.

05
Licensed & Secure

97games operates under an international license. Member data is protected through SSL encryption, KYC verification, and regular security audits.

06
1,000+ Games on One Platform

Sports Betting, Live Casino, slots, virtual sports, and lottery — all in one account.


If you still have questions after reading the FAQ,

The seven questions answered on this page are the most frequently asked by 97games members. That said, more specific questions often come up when using a betting platform – such as details about a particular payment method, the terms of a specific bonus, or a technical issue.

Live chat is the fastest way to resolve these kinds of questions. Typically, a Bengali-speaking support agent will assist you within 2–5 minutes. Live chat is available any time, day or night.

If you need to share documents or screenshots to explain the issue, email us at support@97games.xyz— with your subject line. You can typically expect a detailed reply within 24 hours.

You can also find a lot of useful information across other pages of the site. For full details on payment methods, Payments Page, to learn about betting strategies, Betting Tips and learn about our security policy, Responsible Gaming Visit the page.

Live Chat Email Support Help in Bangla Available 24/7

Quick-Start Guide for New Members

New to 97games? Follow these five steps and you'll be up and running in no time.

Step One — Register: Open an account in 2–3 minutes using your mobile number and email. You must provide your date of birth — registration is not available to anyone under 18.

Step Two — Enter a Bonus Code: Enter your promo code before making your first deposit. Promotions Page You'll receive a code. Entering it later won't work.

Step Three – Deposit via bKash: A minimum deposit of ৳200 is all it takes to activate both your bonus and start betting. Your balance is typically credited within 30 seconds.

Step Four – Place Your First Bet: Pick cricket or any sport you're familiar with. Start with a small amount – to learn more about betting, Betting Tips Read more.

Step Five — Complete Your KYC: Complete your KYC by uploading your NID before your first withdrawal. Doing it early means no last-minute rush later.

Set a budget before you play

Set a monthly betting budget before you play at 97games. Use the deposit limit feature in your account settings – it's easy to set up. To learn more about responsible betting, here View.


Important Reminder

97games is for betting entertainment — not as a source of income. This platform is not intended for anyone under 18. If you experience any issues related to betting, Responsible Gaming Visit the page and contact support if you need further assistance.


Questions Answered? Join 97games Now

Registration is free — deposit ৳200 via bKash and claim a 100% welcome bonus. You've got all the answers; now it's time to get started.

18+ | Play Responsibly | Licensed Platform


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