97games Privacy Policy – how we store your data

Introduction — Why This Policy?

97games is an online gaming platform built for people in Bangladesh. We understand that many users have concerns about sharing personal information online. That is exactly why this document was written – so every user can clearly understand what happens to their data.

Protecting your privacy at 97games is our responsibility. This document has been prepared in line with international data protection standards. We do not hide anything – everything we collect, why we collect it, and how it is used is clearly explained below.

This policy applies to the 97games website, mobile app, and all related services. By using any 97games service, you agree to the terms outlined in this policy.

What types of information are collected?

97games only collects information that is genuinely necessary to provide its services. Collecting unnecessary data goes against our policy.

• Registration Information: Name, mobile number, email address, date of birth, and password (stored in hashed form).
• KYC Information: National ID or passport details – required only for pre-withdrawal verification.
• Payment Information: Transaction records and payment method details (bKash number, Nagad number) — full numbers are never stored on our servers; only tokenized references are retained.
• Device & Network Information: IP address, browser type, operating system, and device ID – collected for security verification and fraud prevention.
• Gaming Activity Data: Betting history, gaming session duration, and win/loss records – used for account management and responsible gaming tools.
• Contact Information: Messages and chat records sent to support – retained to help improve our service quality.

How and for what purposes is my information used?

97games uses your information only for specific, stated purposes. Data collected for one purpose is never used for anything else.

• To create and manage your account and to verify your login.
• To process deposits and withdrawals successfully and to maintain transaction records.
• To verify identity through KYC and prevent money laundering.
• To detect suspicious activity and keep your account secure.
• To provide support in Bengali and resolve any issues you may have.
• To keep responsible gaming tools (deposit limits, self-exclusion) operational.
• With your consent, to inform you about relevant promotions and offers – this is not done without your consent.
• To comply with legal and regulatory obligations.

97games never builds profiles from your data to sell to third parties. That is our commitment.

Where Is Your Data Stored and for How Long?

All 97games data is stored in internationally certified data centers. Servers are protected by 24/7 security cameras and biometric access controls.

How long your data is retained depends on the type of information. All data is stored while your account is active. Even after account closure, payment records and KYC information are generally retained for up to 5 years due to legal obligations.

• Registration data – retained for the duration of your active account and for a minimum of 2 years after closure.
• Transaction records – 5 years (required for legal and audit purposes).
• KYC documents – stored securely for up to 5 years.
• Gaming activity logs — retained for up to 2 years.
• Support chat records — retained for up to 1 year.

Sharing Data with Third Parties

97games does not sell your data to third parties. However, certain information may need to be shared with specific parties under specific circumstances to keep our services running.

• Payment Processors: Information required to process transactions via bKash, Nagad, or Upay is sent to the respective payment gateway.
• Game Provider: Game providers such as Pragmatic Play and Evolution Gaming only receive technical session data related to gameplay – no personal information is shared with them.
• KYC Verification Service: Trusted third-party verification services may be used to confirm your identity.
• Legal Authorities: We are required to disclose information under valid orders from courts or regulatory authorities.
• Fraud Prevention Services: We may work with specialist firms for cybersecurity and fraud detection.

97games does not share data outside of the cases listed above. A confidentiality agreement is in place with every third party.

Cookies & Tracking Technologies

97games uses cookies on its website. Cookies are small text files stored in your browser that help the website remember your preferences.

• Essential Cookies: To keep your login session active and for security verification – these cannot be disabled as the site requires them to function properly.
• Functional Cookies: To remember your language preference, theme, and other settings.
• Analytics Cookies: To understand which pages are visited most and where issues arise – this data is completely anonymous.
• Marketing Cookies: Activated only with your consent — helps show you relevant offers.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may prevent certain features of 97games from functioning properly.

Your Right to Control Your Data

Every 97games member has fundamental rights over their own data. To exercise any of these rights, please contact support.

• Right to Access: You have the right to request details of what information 97games holds about you.
• Right to Correction: You may request corrections if any of your information is inaccurate.
• Right to Erasure: You can request account closure and deletion of your data – where legal obligations require us to retain certain information, this will be explained to you.
• Right to Restrict Processing: You can request that we stop processing your data for specific purposes.
• Marketing Opt-Out: You can opt out of marketing emails or notifications at any time – via your profile settings or the unsubscribe link in any email.

Protection of Minors' Data

97games operates strictly for users aged 18 and over. Collecting data from minors or providing them with services is against our policy.

Date of birth is verified at registration. Age is confirmed through KYC before the first withdrawal. If a user is found to be under 18, the account is immediately closed and all collected data is deleted.

• Date of birth is mandatory during account registration.
• KYC verification may be requested early if there is any cause for suspicion.
• Parents or guardians can contact support regarding an account belonging to a minor.
• Once notified, 97games takes immediate action and does not retain any such data.

Regarding Privacy Policy Changes

97games may update this Privacy Policy when needed. If any significant changes are made, you will be notified in advance via your registered email or through a platform notification.

Upon your first login after any changes, a brief notification will be shown. If you do not agree to the updated policy, you may request account closure — just contact our support team.

• The date at the top of the document is updated with every revision.
• Previous versions are available upon request.
• For significant changes, a minimum of 14 days' notice is given before they take effect.